Shipping policy
We ship every order as quickly as possible in the order in which it is received. We handle all orders in the order in which they are received.
If you have an order that has been received (status AWAITING FULFILLMENT), hang tight. We’re shipping it as soon as possible. Occasionally a more complex order may take longer to pack, so that order could ship after a small simple order that was received after it. We always process orders in the order in which they were received.
Region/Country Restrictions
Our warehouses are located in Germany and the United States.We are often asked, “Do you ship to (a certain country)?”
We can ship to most parts throughout Europe and the United States(Only pulley series are shipped in the United States).
What areas in Europe and the United States we can’t ship to?
- Netherlands
- Denmark
- New Jersey
We would love to ship to these countries, but either inconsistent shipment deliveries or difficulties with customs have caused us to stop shipping to these locations.
How long will it take to ship my order?
Our warehouse is located in Germany and United States(Only pulley series are shipped in the United States).
For European customers:
If the delivery address is in Germany.Our shipping team generally ships orders within TWO to THREE business day!
Rest of Europe outside of Germany.Our shipping team generally ships orders within FOUR to SEVEN business day!
For U.S. customers:
Our shipping team generally ships orders within TWO to THREE business day!
If it is taking more than a business day for your order to ship, it could be due to one of the following:
- A surge in orders due to a promotion or event
- A large order may be more difficult to pack or require special handling
- HOLIDAYS! During the holidays, fulfillment may take up to a week.