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Frequently Asked Questions

When will my order ship?

Most orders placed before 11:00am EST ship the same business day.
Any orders placed after 11:00am EST will ship the following business day*.

(*Business days are Monday through Friday and do not include federal holidays.)

We accept returns for all products (excluding bands, latex, and bandsets) in new condition, along with it's original packaging and any accessories - within 30 days of receipt of your order.

Slingshot Return Conditions:

*We do not accept returns of Slingshots that are damaged. This includes frames damaged from fork hits (when a projectile has impacted the frame of the slingshot).
*We do not accept returns of used Latex or Bands.
*Please include all of the components that came with any item you are returning (ex. Bandsets, FlipClips, Palm Swells, etc.)
*Please be sure to get a Tracking Number for your return shipment and send us the Tracking Information. (Zetterrank is not responsible for missing packages without a valid tracking number.)
*During checkout, you'll receive an estimated delivery date range.
*Review your confirmation email for your estimated delivery date.
*Orders typically arrive 2-7 business days after shipment, but there can be carrier delays especially during periods of higher shipping volume.
*For the most up-to-date delivery estimate, track your order with the tracking information that you received in your confirmation email.
*Each Slingshot Owner's Manual covers setting up your slingshot and making sure your bands are tuned and installed properly.
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